Service Transition Coordinator ITIL | Permanent | Gateshead

Ref. 214344658 | 2021-08-03 10:35:12

Town: Gateshead | Country: United Kingdom

Desccription: Service Transition and Operations Coordinator

The role:

Working within the Authentication division the Service Transition and Operations Co-Ordinator assumes day to day responsibility for communication, guidance, and operation of the Service Transition, Change, Configuration and Release Management processes across numerous customers.

The ideal candidate will guide various teams in the correct use of Service Transition, Change Management and Release Management techniques and ensure processes are correctly followed, providing support and guidance where required.

Key Duties

Co-ordinating changes across multiple customers –
Assessing the priority and impact of all changes for accuracy and clarity.
Assessing the Forward Schedule of Change
Co-ordinating change approvals;
Creating, preparing and distributing Change Management documentation and communications
Ensuring all releases are planned, documented, communicated
Producing Release documentation
Communicating Release progress through regular internal progress meetings
Configuration Management -Closure of changes / Break / Fix incidents / Service Requests /Decommission
Transition Management


Educated to degree level or significant equivalent practical experience
ITIL V3 Foundation certificate (required)
Knowledge of BMC Remedy or equivalent Service Mgmt. software
Knowledge of IT systems, processes and concepts
Excellent communication skills
Experience of working in a Service Management environment including Service Transition, Change, Configuration and Release Management
Exposure to ITIL Service Operations processes
Customer interface experience (Internal and External)

1-1 Recruitment is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime please keep an eye on (url removed) for any other potential vacancies

Salary Type:


Category: IT

To apply for this job please visit

Rogerio da Silva

Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work. He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!

%d bloggers like this: