Ref.: 214488948 | 2021-08-22 18:00:56
Senior Technical Engineer
Town: Camberley | County: Surrey | Country: United Kingdom
Description: Voted best ‘Best Outsourcing Company of the Year’ and proud to be described as an outstanding employer, projectfive are now looking for a Senior Technical Engineer to look after the needs of our expanding client list. A friendly and professional IT Support, Services and Solutions to businesses, bringing corporate technology to the SME market – providing technology solutions from the major global brands (including Microsoft, HP, and Cisco).
The Senior Technical Engineer provides support to our clients directly, and to other members of our teams in house. Providing account management to a group of customers, you will provide solutions, design, and manage projects, and progress the commercial development of the organisation. Your knowledge and experience should be at an advanced level and seeking to constantly develop your skills further.
Senior Technical Engineer’s responsibilities include (but are not limited to):
Working as an Account Manager for several medium/large customers. Building a strong working relationship with the customer and attending regular reviews, contributing to the development of their strategy and roadmap, identifying commercial opportunities, dealing with escalations, and providing and updating client documentation
Be the technical member of project teams for Office Fitouts, Server Replacements, Office365 Migrations, User Moves and PC Upgrades etc
Create and maintain technical documentation to assist other teams & to create and update configuration details for clients where TAM responsibility is given
Assist the Client Account Managers in the creation of Statement of Works (SoW)
Support other Technical Engineers and internal teams where needed to ensure success
Assist colleagues and mentor Junior Engineers and Apprentices with continual learning and growth
SKILLS & EXPERIENCE REQUIRED
Proven support experience in a similar environment
Advanced level of experience especially knowledge of Windows 10 and Microsoft365 technologies (Exchange Online, Azure AD, Intune, SharePoint, OneDrive) keeping abreast of new developments
Excellent knowledge of Windows Server 2016 and Windows 2019, including Active Directory, File Permissions, DHCP/DNS services, Backup & Recovery and Group Policy, Networking (Switches & Access Points) and Internet Connectivity solutions (Routers and Firewalls)
Experience in a customer contact/facing role
Ability to explain information in a professional manner to clients of differing levels of technical knowledge
PROFESSIONAL QUALIFICATIONS Industry standard qualifications are desirable e.g., Microsoft
PAY, BENEFITS & WORKING HOURS
£34k to £39k, negotiable upon experience; pension; gym membership/flexible benefits. Working hours (mixture between office based and home working) 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested.
To apply for this role as Senior Technical Engineer, please click apply online and upload an updated copy of your CV.
The job title of ‘Senior’ relates simply to the level of experience and has no relevance to age. You are encouraged to apply for any opportunities that you feel to be suitable, irrespective of age or level of experience
Salary Type: Annum
Salary: £34000 – £39000/annum
Permanent | Full Time
Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work.
He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!