Senior Strategic Account Manager SM0033 | Permanent |

  • Permanent
  • Anywhere

Website myexpsolutions CV-Library

Ref. 213969306 | 2021-06-14 12:41:40

Town: | Country: United Kingdom

Desccription: The Role
The Senior Account Manager will be a key member of the Customer Team with a focus on customer success, retention and growth. The successful candidate will concentrate on:-
* Understanding the customer base, target market, and the product
* Developing the company's approach to account management across each of the customer tiers
* Owning relationships with the top tier customers
* Driving growth across our customer base and maximising customer retention
Responsibilities:
* Manage all top tier accounts and develop positive working relationships with customers
* Drive customer retention, renewals, upsells and customer satisfaction
* Create, implement and maintain the Company’s approach to Account Management across all customer tiers
* Work closely with other customer-facing teams to ensure an exceptional customer experience throughout the customer lifecycle
* Monitor customer usage through data analytics to understand reasons for customer success/failure and work closely with the Product department on product enhancements
* Work with senior leadership team to monitor, review and keep updated customer KPIs, ensuring that they are met
* Work closely with finance on billing and invoicing
* Adhere to existing company processes and workflows relating to your role and assist where necessary on the implementation of new processes and improvements to existing ones
* Manage customer activity through the company's CRM tools
* Develop a detailed knowledge of the company's product and customers individual experience
* Work closely with Marketing on campaigns and customer communications
Other
Maintaining sector awareness and appreciation, staying up to date with relevant trends and changes in the sector.
Embracing a culture of continuous business improvement and self-development including any training needs to increase business and individual effectiveness.
Demonstrating the ethos of privacy by design within the company’s products and services; recognising, at all times, the company’s responsibilities with regard to maintaining and processing personal data on behalf of the company’s customers and their care receivers/data subjects.
Committing to our culture of high-performing teams, with a shared vision, right mix and a focus on quality results.
Essential Skills
* 5+ years’ experience of Account Management
* Excellent written and verbal communication
* High levels of ambition and motivation
* Excellent time management skills
* Ability to work with and analyse data and present clearly
* Excellent presentation skills
Essential Skills
* 5+ years’ experience of Account Management
* Excellent written and verbal communication
* High levels of ambition and motivation
* Excellent time management skills
* Ability to work with and analyse data and present clearly
* Excellent presentation skills
Desirable Skills
* Salesforce
* Understanding of the Care Sector
* SaaS
Benefits
25 days holiday, plus bank holidays, plus 3 extra days off over the Christmas period
Life insurance at 3 x salary
Pension scheme (after 3 months) with 5% employee contribution and 3% employer contribution
Cycle to work scheme
Free eye tests (every 2 years)
For office based roles – On-site gym
For office based roles – On-site café/restaurant with subsidised meals
Chill Friday’s from 5pm
Subsidised regular bus service between the office and Farnborough Train Station

Salary Type: Annum

Salary: £50000 – £60000/annum

Category: IT

To apply for this job please visit www.cv-library.co.uk.

Rogerio da Silva

Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work. He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!

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