Senior BI Analyst | Permanent | Leeds

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Ref.: 214266766 | 2021-09-16 19:12:50

Senior BI Analyst

Town: Leeds | County: West Yorkshire | Country: United Kingdom

Description: Are you passionate about data and providing a ‘customer first’ mindset, bringing the customer experience and journey to life through your data driven insights and initiatives? If the answer is yes, this could be the role for you!

We have an amazing opportunity for a Senior Business Intelligence Analyst to join our Customer BI team. Together with Risk BI, the Customer BI Tribe work alongside the Customer Tribe to deliver insight and support Customer Experience, Customer Engagement, Core Tech & Product, Risk, Safer Gambling, Compliance, and AML teams, making sure the customer is at the heart of everything we do.

As part of the wider BI team, this year will bring exciting changes as we move to Google Cloud Platform with new reporting and visualisation tools. Working with your colleagues across BI, you will be involved in shaping how this future looks and delivering new self-serve, interactive reporting.

As a Senior Business Intelligence Analyst within the Customer Tribe, you will:

Reviewing core performance, you will ensure that the Onboarding, Payments, Account, and Customer Experience processes are operating at their best. You will proactively drive improvement by monitoring trends, finding opportunities, and highlighting risks.  Uncovering opportunities to deliver new and novel analysis.

You will provide performance insight and feedback to the business around our key customer journeys and experiences, both through ad-hoc and regular reporting. Interacting with colleagues at all levels of the business and assisting stakeholders to provide strategic insight and guide business decisions.

Keeping pace with a competitive and evolving industry, you will support the development of smarter and more automated reports and models.

Understanding of relational databases with experience of SQL.

Experience of extracting, analysing & interpreting large data sets and turning this into actionable insights.

Able to prioritise and adapt to a fast-paced working environment.

Willingness to learn and continuously improve (we’ll provide you a self-development fund to help with this!).

Ability to think logically and strategically with a strong business acumen and the ability to see commercial opportunities.

A curious and questioning approach with a high attention to detail.

Knowledge of BI visualisation tools, extra points for Looker, R, Python.

Mon to Fri – StandardUnderstanding of relational databases with experience of SQL.

Experience of extracting, analysing & interpreting large data sets and turning this into actionable insights.

Able to prioritise and adapt to a fast-paced working environment.

Willingness to learn and continuously improve (we’ll provide you a self-development fund to help with this!).

Ability to think logically and strategically with a strong business acumen and the ability to see commercial opportunities.

A curious and questioning approach with a high attention to detail.

Knowledge of BI visualisation tools, extra points for Looker, R, Python

Salary Type: Annum

Salary: £1 – £100000/annum

Permanent | Full Time

Benefits:

Category: IT

Rogerio da Silva

Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work. He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!

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