Senior Application Support Analyst | Permanent |

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Ref.: 214505413 | 2021-08-24 16:29:29

Senior Application Support Analyst

Town: | County: Greater London | Country: United Kingdom

Description: Job Description

The Role:

LexisNexis® Risk Solutions Data Services is looking for an experienced Senior Application Support Analysts for one of our flagship digital brands (ICIS), based in our Sutton office. The team supports a data rich, highly interactive commercial web based product to customers of one of our most innovative businesses.

As a member of the team, you will be providing support and maintenance on multiple ICIS back-office and front-end applications, infrastructure and services. You will get opportunities, where appropriate, to actively promote the design phase and implementation of new solutions; enhance existing systems and on-board support of new applications. You may be required to undertake assignments not directly covered by this role profile as the needs of the business demand, as part of your personal development plan or to enhance the departmental capability. Working closely with our SRE teams will give you the opportunity to enhance your skills still further.

Key Responsibilities:

Provide support as part of an on-call rota out of UK business hours

Manage/Facilitate incidents and outages for production systems

Investigate and help identify root cause for production issues

Help define health check for applications and assist in the set up of monitoring and alerting

Troubleshoot data discrepancies

Support data bridges and web based applications

Troubleshoot and support releases to legacy systems

Basic Active Directory administration for local network

Support Developers to enable them have the access they require

Automate and improve processes wherever possible both for the team and for others

Actively participate in requirement gathering meetings and sprint showcases by development teams

Document all new knowledge and ensure that it is accessible by the wider team

Identification and prioritisation of future areas/opportunities for operational improvement through analysing business processes within Operations

Key Skills required:

Strong Windows and Linux systems administration experience desirable

Virtualisation including VMWare – VSphere/ESX

Amazon Web Services (AWS) – EC2, S3, Cloudwatch, Lambda

Experience with REST API

Working knowledge with XML data using XQuery

Experience with relational/NoSQL databases

Scripting – Powershell/Python

Experience working with any monitoring systems – Prometheus, Grafana, ELK

Basic networking skills – TCP/IP, Firewall, Load Balancer, Proxy

Version control system – Git, Bitbucket

Atlassian suite administration

Experience Required:

Must have at least 6 of the key skills listed above

Willing to work evenings and weekends as part of an on-call rota.

Strong client focus and genuine desire to assist

Experience working with tight deadlines

Experience working closely with key business stakeholders and development teams

Should be technically minded, quick learner and adaptable

Strong communication and documentation skills

Who we are:

ICIS is a division of RELX Group, a FTSE 20 company with revenues of $10 billion in 2018 and an employee base of over 30,000 people across 40 countries. We exist to help businesses in the energy, petrochemical and fertilizer industries make strategic decisions, mitigate risk, improve productivity and capitalise on new opportunities. At ICIS we make some of the world’s most important markets more trusted and predictable by providing data services, thought leadership and decision tools. Thousands of decisions are taken across supply chains every day using our intelligence and we make this possible through a global presence that delivers the targeted, local insights customers require in a rapidly changing world. We shape the world by connecting markets to optimise the world’s valuable resources. With a global team of more than 600, ICIS has employees based in London, New York, Houston, Karlsruhe, Milan, Mumbai, Singapore, Guangzhou, Beijing, Shanghai, Dubai, Sao Paulo, Seoul, Tokyo and Perth.

Women in technology:

LexisNexis® Risk Solutions Group (RSG) is very supportive of women in Technology and has been a founding signature for the Tech Talent Charter. Currently 26.2% of our Technology workforce are women which is much higher than the UK average of 17%. We have the following initiatives in place to support women in technology:

Mentoring Scheme for Women in Technology

Women’s Network Forum

Women in Technology Employee Resource Group (ERG)

RSG proudly support the Tech Talent Charter.

Diversity & Inclusion

As a global company, we understand the value of diversity, and our inclusive environment is what drives industry-changing innovation. Our Diversity and Inclusion Statement articulates our commitment to a diverse workforce and an inclusive work environment that respects individuals and their contributions, regardless of background.

As part of this commitment, we support Employee Resource Groups (ERGs) as an opportunity for employees to contribute directly to diversity and inclusion in the workplace. There are several ERGs across the business and always room to create many more. Our employees receive 2 days paid hours to attend and work with our ERGs.

Corporate Social Responsibility

We have a culture of giving back to our local communities. That means every employee gets two paid days to volunteer for a cause close to their heart. We also offer a Wellbeing programme as we passionate about health and wellbeing as they’re such important enablers to living a fulfilling and purposeful life

Salary Type: Annum

Salary: £30000 – £45000/annum

Permanent | Full Time


Category: IT

Rogerio da Silva

Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work. He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!

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