Mobile Support Technician – IT Operations | Permanent | Spalding

Website myexpsolutions CV-Library

Ref. 213979951 | 2021-06-15 12:37:01

Town: Spalding | Country: United Kingdom

Desccription: Role Purpose:

We are looking to recruit an IT Support Technician based at our site at Spalding with additional responsibility for Wisbech and Boston. You will be required to promote the availability, performance, security, effective provisioning, installation /configuration, operation and maintenance of assigned infrastructure across the sites. 

Perform regular system monitoring to verifying the integrity and availability of appropriate hardware resources for users
Perform regular security and performance monitoring activity, implementing and responding to established alerts, to quickly identify possible intrusions and performance issues
Participate, as needed, in incident resolution; including identification, diagnosis and root cause analysis ensuring rapid resolution and minimal impact on services and data integrity.
Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate.
Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service
Follow appropriate controls over configuration and change, maintaining the appropriate level of documentation, to ensure adherence to common process and reference resources are created to describe solution and system changes
Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of servicesJob DescriptionYou may not have heard of us, but we’re sure you’ve tried our products. We’re a vibrant, fast-paced leading food manufacturer. Employing 12,200 colleagues across 16 world-class manufacturing sites and 18 distribution depots across the UK. We supply all the UK’s food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals.

What we’re looking for
A demonstrated aptitude and interest in IT developed in an IT focused group or organisation
Ability to provide an excellent standard of technical support over the phone and in person
Good problem solving skills and techniques
Ability to switch between tasks and multi task effectively during peak times
Experience working within a multi-site organisation or Group
Manufacturing, Logistics, or similar industry background preferred.If this sounds like you, join us and grow with Greencore, and be a part of driving our future success.

What you’ll get in return
Competitive salary and job-related benefits
Pension up to 8% matched
Company share save scheme
Greencore Qualifications
Exclusive Greencore employee discount platformThroughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career

Salary Type:


Category: IT

To apply for this job please visit

Rogerio da Silva

Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work. He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!

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