Ref.: 214504484 | 2021-08-24 15:46:17
Knowledge Manager, Global Customer Services
Town: | County: Surrey | Country: United Kingdom
Description: Knowledge Manager is responsible for building out the knowledge strategy to effectively manage knowledge base content lifecycle from creation to obsolescence and ensure that the content is working consistently, effectively and efficiently to align with the goals to improve the IFS customer experience.
As part of the Global Customer Services (GCS) organization at IFS the Knowledge Manager will be responsible for the running, adoption and integrity of our IFS X knowledge base which will encompass internal, partner and customer facing content, utilizing Knowledge-Centered Service (KCS®) methodology.
In this role you will be focused on developing and implementing a Knowledge Management strategy and supporting proccesses, in order to optimise how we reuse known resolutions, increase customer self-service as well as improving our new hire onboarding, and reducing overall employee ramp time.
We are looking for someone with an experienced track record of successfully leading knowledge management programs in a fast-paced, customer-obsessed environment
Permanent | Full Time
Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work.
He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!