Ref.: 214495774 | 2021-08-23 16:37:42
IT Systems Support Analyst
Town: | County: Lincolnshire | Country: United Kingdom
Description: A manufacturing business based in Grimsby is recruiting for an IT Systems Support Specialist to join their team on a contract to permanent basis. The IT Systems Support Specialist will be responsible for providing IT support services to the company's employees, acting as the first point of contact for those who need support with the IT systems.
This is is an excellent opportunity to join a well know business, where you will be offered a competitive salary of up to £23,000 inclusive of 'on call' premiums.
Reporting into the IT Systems Support Team Leader, key responsibilities will include:
Registering and prioritising incidents, resolving as many as possible on first contact
Communicating with customers on any investigations
Review and contribute on new learnings from incidents
Making recommendations for Continuous Service Improvement Plans.
Supporting ad hoc projectsWe are keen to speak with individuals who have strong IT and customer service skills, who either have previous experience in a similar role, or who can demonstrate transferable skills.
To be successful in this IT Systems Support Specialist role, you will:
Have a passion for IT and technology
Have excellent communication skills and be confident on the phone
Knowledge of IT service desk tools and best practices
A full driving licenceInitially this role will be offered on a 6 months fixed term contract, but a permanent role is available for the right person. If you have the skills required above, apply today.
Castle Employment Agency is acting as an Employment Business in relation to this vacancy
Salary Type: Annum
Salary: £20000 – £23000/annum
Contract | Full Time
Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work.
He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!