IT Support Technician | Permanent |

  • Anywhere

Ref.: 214498140 | 2021-08-24 09:05:40

IT Support Technician

Town: | County: Staffordshire | Country: United Kingdom

Description: A great career opportunity to join a globally operating automated material handling equipment supplier as an IT Support Technician.

As an IT Support Technician, you will work in a small team and be supporting customers automated distribution centres around the UK with technical IT support for automated material handling systems and software. You will use a selection of tools to perform complex problem solving and troubleshooting. Generally, 1st and 2nd level support.

Training will be provided on bespoke systems and there is great furture career potential for the right individual. 


Salary c£25k to £30k dependent on experience
Shift based role – 3 on 3 off Days and Nights – 7am/pm to 7pm/am
Pension = 3% employee, 6% employer
Death in Service benefit
Key Tasks of IT Support Technician:

Take calls from various customer sites on IT issues relating to automated material handling equipment.
Assist to resolve issues with Warehouse Management Systems (WMS) and material flow systems.
Assist to identify issues that are mechanical, or IT based and escalate to the appropriate team.
Train internal and external customers to increase system knowledge, resolve and prevent issues from recurring
Participate in customer and internal meetings.
Assist software development team with projects.
Works as part of international team to ensure maximum system uptime and performance.
Qualification / skills requirements of IT Support Technician:

Ideally degree qualified, or HNC / HND in Computer Science, IT engineering or equivalent combination of education and experience in similar work.
Experience with SQL databases (Oracle, My SQL, SQL Server) (essential)
Skills in the following are desirable;

Incident/Escalation management
Scripting (VBS/VBA/PHP/PowerShell)
Programming (C++, C#, Java, VB, etc)
Advanced DB (Stored Procedures, SQL optimisation, DB administration, etc)
Web (ASP.Net, PHP, CGI, etc)

Hardware knowledge (desirable)
To apply:

If you are an experienced IT Support Technician with good SQL knowledge and happy to work shifts, then we would like to hear from you.

Please email your CV in strictest confidence to Stuart Cooper at Wagstaff Recruitment. For a confidential discussion out of office hours please contact Stuart directly on (phone number removed)

Salary Type: Annum

Salary: £25000 – £30000/annum

Permanent | Full Time


Category: IT

Rogerio da Silva

Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work. He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!

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