IT Support Specialist | Permanent | Stevenage

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Ref.: 214496793 | 2021-08-23 18:00:52

IT Support Specialist

Town: Stevenage | County: Hertfordshire | Country: United Kingdom

Description: Are you an experienced IT Support specialist living within commuting distance of Stevenage/Hertford?

This well-established software platform based near Stevenage is actively seeking an experienced IT Support Executive to join their friendly team. Your role will involve acting as the first point of contact for all support issues for the companies impressive portfolio of clients and users

This really is a great opportunity to join a highly employee focussed organisation in this really varied IT Support position which comes with the opportunity to work with a truly inspirational team. The successful Software Support specialist will be fully trained in their specific Applications and will already have at least 1 year+ previous experience in IT Support with great communication skills

The successful IT Support Specialist will have:

Experience with administration and support for servers
Experience in using service desk software,
Excellent interpersonal skills
Excellent verbal and written English
Proven ability to work in a team environmentWithin this varied IT Support role you will be:

First and Second Line customer support via telephone, ticket system and live chat
Enhancing the customer experience
Identify opportunities for improvement.
Write technical articles to the customer knowledge base
Gain full training on the software platform so that you can champion it for customers. Aside from your great, IT Support experience with a ticketing system, you will

live within a commutable distance of Stevenage/Hertford
Ideally have some experience of Linux
be a fantastic team player
highly organised
have the desire to learn new technologies. You will have the chance to ultimately become a core part of the business. For immediate consideration, apply with your CV or call for more details

Salary Type: Annum

Salary: £24000 – £27000/annum

Permanent | Full Time


Category: IT

Rogerio da Silva

Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work. He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!

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