IT Support Analyst | Permanent |

  • Anywhere

Ref.: 214494985 | 2021-08-23 15:53:07

IT Support Analyst

Town: | County: Cambridgeshire | Country: United Kingdom

Description: Support Engineer
Based near Swavesey, Cambridge – Remote working options

Cooper Lomaz are working with a growing Support Services provider who are seeking a quality and not speed driven individual who will ensure the quality of service is maintained as their client base grows. This is an opportunity for an individual who is a team players, quality focused and working towards gaining a
significant depth and breadth of skills.

An important element of our clients offering is a highly effective Service Management Process- this incorporates monitoring tools and helpdesk and all members of the team use this system on a day-to-day basis promoting fast and effective problem resolution at first point of contact. Typically, the individual will work on a customer site under the supervision of an IT Manager providing 1st and 2nd line support to the customer base. Workload will vary from helpdesk generated issue resolution through to deployment of projects under the supervision of a Project Manager. Applicants will have the ability to communicate with both business and technical users alike and uoi will have professionalism and prior experience working to a 1st and 2nd line level.

Ideally the person will have commercial IT Support experience and will now be looking to continue to develop their skills in a fast growing and ambitious company. The person will need to have solid IT experience and to be able to demonstrate expertise and experience in some key areas. The person will ideally have a good understanding of Microsoft based cloud applications and a appreciation of the processes, considerations and practical issues associated with maintaining and supporting a range of IT solutions is essential.

The successful applicant may need to undergo an enhanced DBS check as some clients are in the education sector.

Key Knowledge/Skills

Experience of a range of medium size IT infrastructures within a variety of corporate organisations or IT services /consultancy organisations.
Windows client installation and troubleshooting
Windows server administration knowledge
Active Directory administration
Office 365 administration
Network troubleshooting skills
Client VPNs
Desirable Technical Skills

VOIP Telephony
Required soft skills.

Someone looking to progress and continue with their technical development.
Excellent customer service skills
Experience of working on a busy Helpdesk.
Someone who is enthusiastic and has drive and determination matched with a process orientated approach.
Good communication skills
Organised with good attention to detail and planning skills.
Comfortable on customer site with minimal supervision.
Clean driving licence essential and ownership of a car which is insured for business purposes – willingness to operate on customer sites essential

Salary Type:


Permanent | Full Time


Category: IT

Rogerio da Silva

Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work. He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!

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