IT Support Analyst – 2nd Line | Permanent | Winchester

Website myexpsolutions CV-Library

Ref. 214076186 | 2021-06-28 16:47:10

Town: Winchester | Country: United Kingdom

Desccription: 2nd Line Support Analyst – Active Directory, Windows Server, Network

Winchester – £30,000 – £35,000

This is a great opportunity for an experienced 2nd line support analyst to join an established business supporting in-house users at multiple sites and directly impact the company's IT processes and support functions. The company are looking for a skilled 2nd line support analyst to become part of their team supporting over 100 sites with a range of technical issues.

This would be an excellent opportunity for an established 2nd line support analyst looking to step up into a role with more responsibility in a dynamic and technically challenging environment. The company are going through a period of growth and transformation and this role would offer progression into a senior figurehead within the 2nd line team, improving processes and standards to improve the customer support experience. This role would involve managing and supporting users to a 2nd line level and working with the existing team to implement ITIL practices and to improve the team's performance and first-time fix rate. Prior experience in a leadership role would be useful but not essential.

The position offers scope for progression, training opportunities, an excellent company culture and a starting salary up to £30,000 – £35,000 based on experience + on-call bonus and flexible working.

Essential Requirements

Active Directory
Windows Server
Hardware support – (Printers, Desktops, phones/mobiles)
Knowledge of supporting WiFi and connectivity issues
Windows 10
Office 365 supportNice to have's

Exposure to Cisco Meraki
Prior experience in a 2nd Line support position
Experience improving and managing Support processesThe company can accommodate remote interviewing and onboarding during the current environment.

If you are looking to be part of a fast-moving, interesting business, at a time of growth then please apply to this advert or contact me via our website or LinkedIn. Jack Hewitt-Coleman, Spectrum IT.

All candidates applying must be eligible to work in the UK

Salary Type: Annum

Salary: £30000 – £35000/annum

Category: IT

To apply for this job please visit

Rogerio da Silva

Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work. He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!

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