Ref.: 214501257 | 2021-08-24 12:00:07
IT Operations Manager
Town: | County: West Yorkshire | Country: United Kingdom
Description: A well backed payments start-up are offering a unique opportunity for an IT Operations Manager to build out their functional team. Currently, the client operate on a direct to developer incident management model, given the start-ups hyper-growth over the past 12 months they're now looking to build out a 1st and 2nd line incident team. The ideal candidate will have built out an IT operations framework including a service desk and incident management process in a small to medium sized company. This is a permanent position with view for the right candidate to provide a pivotal role in the direction and strategy of the company as they grow into more of an excom model.
IT Operations Manager Responsibilities:
Build out the entire service desk function from scratch
Put SLA's into the company ensuring that 3rd parties adhere to this
Ensure statistical reports are undergone
Run an incident management programme to 1st, 2nd or 3rd line parties
Build out Devops team
IT Operations Manager Requirements:
Previous experience in a IT Operations/Head of Service desk role
Specific examples of building an incident management framework
Background in building out IT operations teams
Managerial drive to build out an incident function
Hands on attitude
Payments/financial service knowledge would be highly advantageous
This is an essential piece for the client who are looking to move immediately, therefore interviews will be conducted ASAP. The client are based in West Yorkshire and will expect 2/3 days in office per week. If you are a locally based IT Operations Manager looking to build out a team within an exciting FinTech, please apply now for immediate consideration
Permanent | Full Time
Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work.
He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!