Ref.: 214498777 | 2021-08-24 09:42:10
IT Operations Engineer
Town: | County: Warwickshire | Country: United Kingdom
Description: Job Title: IT Operations Engineer
This role is responsible, with support from the lead operations infrastructure engineer, for the technical design, development, implementation, maintenance/management, documentation and governance of the Windows Server estate and associated infrastructure across all sites. You will be responsible for making sure the service meets the current and emerging needs of the business. This role will achieve this in consultation with key stakeholders in the organisation and with the wider senior infrastructure team.
This role has accountability and responsibility for the Windows server estate (VMware vSphere hosts and guests, Azure) and for the hardware that the windows server estate runs on (HP Blade, HP Synergy systems). This role also has responsibility for Azure cloud services with the inclusion of M365.
Key Duties & Responsibilities:
Work with the senior server team, supporting technical design authority to design, review and approve all changes, which have an impact on the Wintel environment & the development of appropriate standards.
Responsible for ensuring optimum performance of the windows server estate – performance monitoring, tuning, patch management & documentation.
Provide hands on Tier 3 support as required through user tickets, which can involve basic to complex troubleshooting.
Maintain dependent services including DNS, DHCP & RADIUS.
Troubleshooting complex issues surrounding the Windows Server estate at both software and hardware levels. Working with other team members (networks, storage, application) to resolve issues quickly and put measures in place to mitigate reoccurrences.
Attend cross functional meetings to help drive appropriate cost-effective design solutions to support business goals and strategy.
Provide support and assistance to 3rd line functions when needed & ensure customer queries are resolved quickly and efficiently, whilst providing training and knowledge sharing.
Follow IT processes to ensure OLAs and SLAs are met.
Manage the local and azure ADs with respect to group policies for users and computers.
Understand advances and changes in related technology & work directly with equipment manufactures to assess new technologies.
Develop solutions with a focus on reducing operating costs and/or increasing customer experiences.
Ensure the security of the Wintel infrastructure and maintain compliance with all applicable security standards.Qualification & Experience:
Experienced senior technical resource, highly motivated and capable of understanding and resolving complex technical problems.
Strong understanding of both Azure and M365 cloud services as well as on-premise Windows Server infrastructure, coupled with a general understanding of traditional hosted technologies and approach.
A fundamental understanding of enterprise class storage systems.
A fundamental understanding of networking including LAN and WAN technologies.
Expert knowledge of Windows Server Operating Systems (including OS fine tuning, troubleshooting & installation & managing infrastructure services such as DHCP, DNS, DFS.
Strong knowledge of VMware platform
Understanding of service management tools
A detailed understanding of Active Directory and surrounding technologies including DNS, Group Policy, ADFS, PKI and RMS
Previous experience in configuring, installing, and troubleshooting HP servers including the DL and BL range.
Capability to author and update infrastructure, support, and procedural documentation.
Incident, Problem and Change Management.
Computer Science degree or related discipline or extensive experience
MCSA Windows Server
VMware Certified Professional
ITILV4 Direct, Plan and Improve (DPI) or ITIL Service Capability (Operational Analysis and Support)
Millbank are an equal opportunities employer and welcome applications from all suitably qualified persons. Millbank operates as an Employment Agency and Business
Permanent | Full Time
Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work.
He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!