IT Helpdesk Support | Permanent | Guildford

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Ref.: 214491041 | 2021-08-23 11:16:53

IT Helpdesk Support

Town: Guildford | County: Surrey | Country: United Kingdom

Description: Hotelplan is a well-established and profitable specialist tour operator with a strong tradition of excellence & high standards of quality and service. Each of our companies is incredibly passionate about its holidays and our staff ensure that we meet, indeed exceed the expectations of our customers.
Our vision is “Creating amazing holiday experiences to be proud of”.
The Hotelplan UK our brands include Inghams, Esprit, Santa’s Lapland and Flexiski, Explore Worldwide and Inn Travel.
We currently have an opportunity for experienced Helpdesk Support Technicians both 1st & 2nd Line.
We have around 250 users at our Head Office in Farnborough and the roles will primarily be based there so ideally candidates will live within a commutable distance.
The 1st Line role is to be the first point of contact for users seeking technical assistance over the phone, email or through our ticketing system. You will work as part of the service delivery team and be responsible for the resolution of all incidents logged via the IT call logging system. The role is customer facing and you will be required to communicate effectively with internal and external customers of all levels.
The 2nd line support analyst is responsible for ensuring IT systems are available to business users at all times. You will work as part of the service delivery team and be responsible for the resolution of all incidents logged via the IT call logging system. The role is customer facing and you will be required to communicate effectively with internal and external customers of all levels.
This is an exciting chance to get into a fast-paced industry.
Please apply here through Workadvisor, we regret that we are unable to acknowledge all applications

Salary Type: Annum

Salary: £24000 – £30000/annum

Permanent | Full Time

Benefits:

Category: IT

Rogerio da Silva

Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work. He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!

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