IT Helpdesk Engineer | Permanent | Cambridge

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Ref.: 214491380 | 2021-08-23 11:41:19

IT Helpdesk Engineer

Town: Cambridge | County: Cambridgeshire | Country: United Kingdom

Description: IT Helpdesk Engineer

£26,000 – 30,000 per annum
Up to 15% bonus, private healthcare, private pension, life assurance, medicash plan and 25 days annual leave plus bank holidays.
Based in Cambridgeshire – flexibility to work from home 2 days a weekThe Company and Role

A worldwide manufacturer of high tech, medical surgical devices is now seeking an IT Support Engineer to join their IT Helpdesk team.

As part of the Helpdesk team, you will be tasked with providing 1st line IT support to customers and internal staff members in relation to the surgical devices.

As a remote technical support role you will aim to resolve technical issues remotely via telephone, video and in using remote support software such as remote desktop, team viewer etc.

A smaller proportion of the role will involve hands on maintenance and repair of the medical devices (hardware) themselves. Hardware service and repair experience is NOT required – training will be provided.

Key Duties:

Providing remote technical support via the telephone, video and remote support software
Perform initial triage and management of support tickets delivering an efficient, customer friendly service
Prioritising and escalating support tickets as per the helpdesk guide
Providing technical advice to internal departments/teams
Workshop maintenance and repair of medical equipment What are the working hours?

This is a Monday to Friday role split between 3 days office based in Cambridgeshire and 2 days working from home. There is no requirement to work weekends or out of hours.

Working hours will vary between 8am – 4.30pm or 8.30am – 5pm.

What is needed to apply?

Remote technical support experience using remote tools/software (e.g. team viewer, remote desktop etc.)
Experience working in a ticketed, helpdesk environment
Experience carrying out remote troubleshooting and repair work on servers, IT systems, networks
Strong knowledge of a windows operating systems
Good customer service and communication skillsWhat happens next?

To begin your application click APPLY NOW. Should you be suitable for the role, a CBSbutler representative will be in touch

Salary Type: Annum

Salary: £26000 – £30000/annum Corporate Package

Permanent | Full Time

Benefits: Corporate Package

Category: IT

Rogerio da Silva

Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work. He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!

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