Ref.: 214496636 | 2021-08-23 17:33:10
IT Helpdesk Assistant
Town: Manchester | County: Greater Manchester | Country: United Kingdom
Description: Are you an IT Helpdesk Assistant with 1st/2nd line support experience? Do you live in the Manchester area and able to commute into the city Would you like to work for a fantastic top 100 Law firm?
Cordant People are supporting an large and well known law firm based in the heart of Manchester, who is seeking an experienced IT Helpdesk Assistant to join their growing team.
2+ years hands-on related IT support experience in a legal or commercial environment
Windows Desktop 7-10, Citrix XenApp/XenDesktop
Windows Server 2012 to 2019
Active Directory and Group Policy
Use and support of Microsoft Office namely Outlook, Word and Excel including Visual Basic
Asset management experience including maintenance and patching
Local Area Networking including management of routers and switches
Strong customer service ethic with excellent communication and interpersonal skillsTHE OVERVIEW:
35-40 hours a week during standard business hours
Full time permanent role
Onsite positionTHE ROLE:
Delivery of high quality technical support on a range of technologies
Hands-on attitude to troubleshooting hardware and application specific issues
Responding appropriately to, and effectively resolving or escalating user incidents or queries within strict SLA and KPI timeframes (first response and resolution)
Take ownership of requests assigned to you and manage them through to resolution
Perform administrative tasks (user and server related)
Help support and train other team members
Salary Type: Annum
Salary: £20000 – £30000/annum
Permanent | Full Time
Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work.
He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!