Ref.: 214500835 | 2021-08-24 11:36:27
IT & Facilities Lead
Town: Southampton | County: Hampshire | Country: United Kingdom
Description: Overall Aim
This role is responsible for providing high quality, responsive, compliant and cost-effective IT, Systems and Facilities functions. The optimisation of processes, resources and technology and the achievement of Key Performance Indicators is essential to supporting delivery and business continuity.
1. Systems & IT Development
Lead on and implement IT projects to optimise the use of systems to deliver IT services.
Identify, develop and own the delivery of innovative new IT solutions.
Develop a detailed understanding of the use and functionality of all IT systems.
Develop a robust understanding of the systems map to support high quality data analysis in order to measure key outcomes and optimise processes.
Become a super-user of key systems including EMIS, AccuBook, MJOG, INR Star and Docman10 and the telephony system.
Be responsible for identifying and implementing changes, updates and upgrades to systems to meet all regulatory requirements, data protection regulations and best practice. Ensure changes are appropriately communicated and staff informed.
Take ownership of the maintenance and development of the telephony system, ensuring its configuration meets business needs and performance is optimised.
Work closely and effectively with external IT and telephony support services.
2. Systems & IT Support
Own the delivery of a high quality and responsive IT support function for all staff.
Define and oversee the delivery of regular and robust IT system checks and audits, maintenance and housekeeping undertaken by the IT Coordinator to ensure safe, effective and well managed systems. Identify, escalate and proactively address any red flags.
Contribute to external inspections, audits and reporting requirements.
Create and maintain a suite of IT policies, procedures and user guides, regularly monitoring their use and effectiveness.
Create, document and apply IT security, confidentiality and IT systems protocols.
Operate in accordance with current GDPR and Data Protection regulations and ensure compliance with all regulatory requirements.
Develop and implement an IT Service Level Agreement. Oversee the resolution of issues in full and in accordance with its terms, ensuring root causes are identified and successfully addressed to prevent reoccurrence.
Be responsible for the inventory and maintenance of all hardware.
Oversee the delivery of IT training to staff at all levels, working towards a more effective use of IT systems and independent troubleshooting, ensuring training is clear and effective and meets the required outcomes.
Establish positive and effective working relationships with software suppliers to facilitate the development and implementation of change projects.
Work with primary users of systems including line managers, senior managers and partners to understand and deliver user requirements.
Contribute to the investigation and resolution of complaints and significant events.
Attend and contribute to team meetings and working groups.
Define and oversee the delivery of monthly health and safety and infection control audits by the Facilities Coordinator. Ensure evidence is documented and up-to-date and actions identified and completed.
Undertake regular site inspections, independently and with key stakeholders.
Act as the first point of contact for the escalation of facilities related incidents.
Be responsible for the creation and maintenance of a suite of written protocols and processes including the Business Continuity Plan.
Work closely with HR to ensure all health and safety inductions, risk assessments etc are completed in a timely and accurate manner.
Ensure all work by external contractors is delivered to time, budget and specification.
Undertake regular audits of suppliers, utilities providers and third-party contractors to ensure cost-effective delivery of the facilities function.
4. HR Focus
Line manage the IT & Facilities Coordinators, utilising strong leadership skills to support, inspire and drive the team.
Ensure effective verbal and written communication to the team using the most appropriate system or channel.
Effectively implement performance management process, including probation reviews, 1-2-1’s, annual appraisals, team meetings and capability / disciplinary processes where appropriate, in line with agreed protocols. Document, follow up on and take ownership of agreed actions and next steps.
Deliver ongoing training and development plans and ensure they are maintained for all team members.
Help to develop a culture of accountability, continuous improvement and collaboration, in order to provide an excellent standard of service.
5. Other Duties
Lead assigned tasks & finish projects as requested.
Work collaboratively with colleagues and the senior teams.
Act as a role model, demonstrating and promoting the standards expected and creating energy and enthusiasm for the service
Salary Type: Annum
Salary: £29000 – £32320/annum
Permanent | Full Time
Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work.
He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!