Helpdesk Support Engineer | Permanent |

  • Permanent
  • Anywhere

Ref. 214344580 | 2021-08-03 10:31:38

Town: | Country: United Kingdom

Desccription: Purpose of the role 

IT support engineer is directly responsible for supporting in-house solutions to enhance information storage, retrieval, and processing.  Position is key to shaping software technology direction and assisting in applications integrations.

Key Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Support users across the IQE group with the in-house solutions

Perform basic bug fixes

Train users on custom software

Maintain software project documentation and source repositories

Highlights and raise red flags when he/she see any inefficiencies in process, risks of not meeting deadlines.


Undertake testing of development before user acceptance testing

Assist in other reasonable IT tasks as assigned by line manager

Qualifications / Essential Skills

Experience in a support role / development role for more than 2 years

Experience in Semiconductor / Manufacturing is desirable.

Working knowledge of the following skills

Knowledge / Experience of supporting ERP applications ideally Microsoft Dynamics NAV.

Basic coding skills ideally VB.NET / C# / SQL

Possess strong Information Technology troubleshooting skills

Have good problem-solving skills and able to handle multiple tasks at once.

Be pro-active and possess excellent people, team, and communications skills (verbal and written) and time management skills.

Have good verbal and written communication skills


Discretionary Bonus scheme

LTIP’s (subject to qualifying period)

Employee Assistant Program (EAP) – variety of discounts and deals.

Westfield Health

Company pension – option to pay up to 5% matched by IQE up to 10%

23 days annual leave plus UK Bank Holidays

Salary Type: Annum

Salary: £35000 – £40000/annum Discretionary Bonus scheme, LTIP's

Category: IT

To apply for this job please visit

Rogerio da Silva

Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work. He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!

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