Customer Success Coordinator | Contract |

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Website myexpsolutions CV-Library

Ref. 213976667 | 2021-06-15 09:34:04

Town: | Country: United Kingdom

I am looking for an experienced Customer Success Coordinator (maternity cover) for a leading provider of security data and analytic solutions that enable organisations to implement an active, analytics-driven approach to cyber security.

Assisting their Global Customer Success Team with all administrative duties and supporting their Customer Success Managers with researching, generating and editing Renewal Quotes using NetSuite.

They require someone to act as the intermediary between Customer Success , Orders, Sales Operations and IT and manage, track and follow up on confirmed "Process" renewals

This position is a on a contract basis and based out of our clients offices 2-3 days a week near Reading.

Job Responsibilities:

Assist CSMs with researching, generating, and editing Renewal Quotes
Act as the intermediary between CSM, Orders, Sales Ops and IT
Assist with the triage process of Customer Success inbox
Manage, track and follow up on Confirmed “Process” renewals
Run and distribute team reports to assist CSMs in customer & partner communications
Update internal knowledge base through documenting CSM processes
Other projects that may arise including data entry & other administrative tasks.

Salary – £34Kpa

Please get in touch with (url removed)

Salary Type: Annum

Salary: £32000 – £34000/annum

Category: IT

To apply for this job please visit

Rogerio da Silva

Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work. He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!

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