Ref.: 214496386 | 2021-08-23 17:14:02
Town: | County: West Midlands (County) | Country: United Kingdom
Description: We have an exciting opportunity available for a BI Analyst to join our client, an Industry leading Food Manufacturer based in Birmingham in their expanding IT Team.
Role: BI Analyst
Salary: 36,000 – 41,000 – DOE
Purpose of the role:
Acting as the bridge between the business, partners, project teams ensuring that knowledge is transferred from the delivery team to the service team. Ensuring effective delivery of the day-to-day IT operation and provision of third level support.
Design, build, test in development and promote to live new and modified service using the defined change management process.
Support SLA delivery for incident management and request fulfilment through provision of third line support.
Completion of improvement actions through the provision of expert advice and guidance for any database systems
Proactively identify further opportunities within the database framework for improvement
Ensure all database systems are patched, free of vulnerabilities and operating efficiently.
Provide training and support documentation to service desk personnel, where incidents can be resolved by 1st line and support on training to 2nd line on new and modified services.
Contribute to the out of hours IT support team.
The ideal candidate will be educated to degree level within an IT related discipline, you will be a strong communicator both written and verbal with exceptional attention to detail and possess excellent problem-solving skills along with the ability to work efficiently and to agreed timescales.
You will demonstrate previous experience within Database Administration and hands on experience of Microsoft SQL Server. Experience of working within an IT service Management environment would be highly advantageous.
Occasional travel to other sites within the business is required so a full drivers licence and access to transport is essential for this opportunity
Permanent | Full Time
Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work.
He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!