Ref.: 214505464 | 2021-08-24 16:32:06
Apprentice Technical Support Engineer
Town: Alfreton | County: Derbyshire | Country: United Kingdom
Description: Eurocell PLC are a dynamic Manufacturer, Distributor and Recycler of building products, and serves the nation via our network of over 210 trade branches across the UK. We are extremely proud of our significant growth trajectory, and have ambitious growth plans for new branch openings nationwide.
As a stock market listed PLC and 2020 winner of Best Trade Counter and Best Recycler at the National Fenestration Awards, Eurocell is the UK’s number 1 for UPVC products within the building industry. We are successful, dynamic, ambitious and looking for great team players to grow with us.
We know that our people are our greatest asset, and we are delighted to be growing the Eurocell team further, by appointing an Apprentice Technical Support Engineer in Alfreton.
Fenestration Installer QualificationIt's a great time to join Eurocell and embark on a rewarding career path, whilst gaining a qualification along the way. We are looking for an enthusiastic and keen Apprentice to learn about technical processes and provide support to our technical engineer function.
Throughout your apprenticeship, you will develop the knowledge and skills to support the Eurocell Fabricators from a technical perspective from initial set-up onwards. The role is an integral part of the Eurocell team working to deliver the highest levels of quality & service to the Fabricators and End Users. The role holder will work towards a recognised Fenestration qualification and with support from the Company will be expected to further their education to become a fully qualified Engineer.
DUTIES (Training Provided):
Work alongside the Technical Support Engineers giving general technical product support to fabricators and homeowners with product issues in both factory and homeowner settings
Assist the Technical department with visits to prospective and existing customers. This will involve some travel and overnight stays
Assist the Technical Department with initial setup’s and audits
Carry out initial training on new and updated products
Assist with factory layouts and MOT’s, learning the advice to help maximise fabricators production alongside Technical Support Engineers
Keep accurate records of diaries and reports using our customer support platforms as requested and advised by your line manager
Ensure all interactions with customers and all actions taken are reported to your line manager
Ensure all actions are compliant with Heath and Safety and all other Company policies and procedures ensuring controls are in place to minimise exposure to risk, including protection of customer confidentiality, commercially sensitive information, compliance with relevant regulation including but not limited to GDPR, Money Laundering, Bribery and Financial Conduct Authority (FCA) guidelines. KEY SKILLS REQUIRED:
Strong GCSE Results, or Qualification up to level 2 Apprenticeship
Commitment to personal development
Customer-focused and able to communicate in a professional and friendly manner at all times.
Practically minded and willing to learn new skills
Excellent time management and flexibility
Good IT skills
Clear written and spoken English to level 2 standard
Able to accurately work with numbers to level 2 standardCOVID:
Like most businesses, Eurocell have adapted our ways of working and environment to ensure that you, our customers, our colleagues and families are safe. All COVID priority actions are in place; with the provision of face masks, social distancing, hand sanitisers, screens, one-way systems, and reduced crowding where appropriate. As guidelines change, we will remain flexible and adaptable and continue to update our ways of working to maintain all COVID protective measures
Contract | Full Time
Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work.
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