3rd Line Support | Permanent |

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Ref.: 214494434 | 2021-08-23 15:26:41

3rd Line Support

Town: | County: West Midlands (County) | Country: United Kingdom

Description: 3rd Line Support

Official Job Title: IT Business Delivery Analyst

Type of employment: permanent

Location: Walsall

For our client based in Walsall we are looking for the Application Support Analyst to be integral part of the IT organisation and a primary customer-facing representative for the department.

You will be involved in the successful delivery and support of solutions and services within customer environments. Working closely with the Business Delivery Lead you will support and grow the Customer Service Centre application portfolio as well as maintain relationships with Key Functional leaders across CSC departments and other stakeholders and engage with any 3rd parties related to the supported applications.

This role will require strong engagement, business relationship, technical & communication skills and experience working in Retail or a similarly fast-paced environment. The ability to understand the customer business area and establish & maintain confidence with colleagues and customers is essential for this position.

Key responsibilities are but not limited to:

Provide functional and technical expertise to the Business Delivery team.
Own the project lifecycle: assisting the business case process and managing the IT engagement contracting process, through to successful delivery and sign-off.
Work with on-going initiatives, transition developed software/solutions through UAT to Live through agreed cross functional projects.
Take responsibility for 3rd party vendor support relat
Ensure that applications are available as required by the business.
Acting as an incident manager if application issues are encountered.
Producing management reports on supplier/vendor compliance.
Arranging system downtime where necessary to upgrade or housekeep the systems as appropriate.
Ensure that test and Quality Assurance (QA) environments are available and maintained appropriately.

Essential skills and experience:

Experience in a fast-paced Retail IT Environment
Knowledge and experience of Microsoft SQL
Experience of working with and managing a wide range of stakeholders including Board and Director level from a variety of business functions
Evidence of ability to interrogate databases via SQL query
Experience of Oracle RMS desirable
Experience of AS400 desirable

Salary Type: Annum

Salary: £35000 – £40000/annum pension, insurance, bonus

Permanent | Full Time

Benefits: pension, insurance, bonus

Category: IT

Rogerio da Silva

Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work. He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!

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