2nd Line Networking Engineer | Permanent |

  • Permanent
  • Anywhere

Website myexpsolutions CV-Library

Ref. 214053000 | 2021-06-24 13:56:28

Town: | Country: United Kingdom

Desccription: Greatfind recruitment is working with our consistently growing IT reseller client, who has sounded experience in networking industry, and specialises in wireless, communications and security, on their 2nd line Networking Helpdesk Engineer vacancy. This role will be working within the support team and provide 2nd line technical support to their wide range of clients. And the ideal candidate will be ambitious and have the drive to success, as well as good knowledge of networking and firewall, with practical networking, VLANs, stacking troubleshooting experience.

The company offers a competitive remuneration package including 22 days annual leave plus bank holidays (8 days). If you want to join this forward-thinking company, apply now!

Duties and responsibilities:

Provide technical support on systems, hardware and software
Log ,prioritise, response, follow up and document the tickets and queries on the company's CRM system, in a friendly, professional and timely manner
Escalate technical issues when necessary to senior staff
Work in a team to solve client's technical issues quickly
Communicate with internal and external stakeholders in the company on technical issues
Liaise with 3rd parties and suppliers for technical informationPersonal Qualifications and experience:

CCNA accredited, or HP or CompTIA Network + certified desirable.
Experience across HPE / Aruba products desirable
VOIP troubleshooting desirable
Previous experience on helpdesk support or analyst role
Good knowledge of networking and firewall
Strong interpersonal skills and communication skills
Passionate to deliver customer service in high standard
Well organised and good time management, able to prioritise tasks and multi-tasking
Strong I.T systems and Network topology knowledge
Have a strong sense of improvement. Be ambitious to contribute to make procedures and services better
A good understanding of health and safety policyAbout GreatFind Recruitment

We specialise in the IT Channel recruitment, especially in the education sector. We work on different job level vacancies, from graduate jobs to IT Department head, and in various departments including IT, sales and marketing, and operations.

We've worked in the IT channel for nearly 20 years. And we deliver a consultative, personal service to our candidates and clients. We won't rest until everyone is happy.

About GreatFind Recruitment

We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.

We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.

We are an equal opportunity provider

Salary Type: Annum

Salary: £30000 – £40000/annum

Category: IT

To apply for this job please visit www.cv-library.co.uk.

Rogerio da Silva

Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work. He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!

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