1st Line Support / Service Desk IT Engineer | Permanent |

  • Permanent
  • Anywhere

Ref. 214356175 | 2021-08-04 10:42:00

Town: | Country: United Kingdom

Desccription: Title: 1st Line Support / Service Desk IT Engineer

Salary £24,000 – £27000

Location: Scunthorpe

OVERVIEW:
A chance to work for a driven and growing business soon to be based in the Scunthorpe area.
The role will initially be based close to Hull until Sept time.
As 1st line support / Service Desk IT Engineer you will be first point of contact for IT issues via the telephone and remote access.
Suiting a committed, hard working and enthusiastic IT professional.
Hours are on a 7 day working shift pattern earliest start being 8:30am and latest finish being 2am, free on site 24 hour gym, on site parking, discounted canteen and future progression if desired.
Salary is dependant on experience and skillset but entry level candidate will be considered if you have the correct knowledge and understanding of IT software and hardware.

THE ROLE:
*First point of contact for any IT issues
*Record all incidents and requests and respond to appropriate requests
*Assist in diagnosing the cause of the incident, coordinating internal and external support teams
*Provide full incident closure details including root cause analysis
*Provide clear communication and support to all users

THE CANDIDATE:
*Must have broad understanding of information systems and web technologies
*High level of customer service and communication skills
*Can do attitude with a positive work ethic
*Ability to operate in a fast-paced environment
*Good communicator with internal and external users
*Highly focussed, hard working and enthusiastic who is keen to learn new technologies
*Analytical trouble shooting mindset and a keen problem solver

THE CONSULTANCY
*Edwards & Pearce is a professional recruitment consultancy with 11 specialist divisions managed by experts in their own area of recruitment
*Established in 1998
*Employ approx 30 staff
*2 offices in Doncaster & Hull
*Edwards & Pearce operates according to a strict ethical code and aims to offer both candidates and clients the highest levels of professionalism and customer service.
*Edwards & Pearce has an enviable client base including plc's, blue chip organizations and SME's , global FMCG manufacturing, the public sector, charities and the Big 4 accountancy firms achieving preferred supplier status with many clients
*From the 2 offices based in Yorkshire, Edwards & Pearce successfully recruit for not only local, regional and national clients but has also undertaken and filled international assignments.
*It is the policy of Edwards & Pearce to provide equal employment opportunity to all persons regardless of age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, or any other characteristic protected by law

Salary Type: Annum

Salary: £24000 – £27000/annum

Category: IT

To apply for this job please visit www.cv-library.co.uk.

Rogerio da Silva

Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work. He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!

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