1st Line Service Desk Analyst | Permanent |

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Ref.: 214504666 | 2021-08-24 15:51:20

1st Line Service Desk Analyst

Town: | County: Greater London | Country: United Kingdom

Description: Job Role: 1st Line Service Desk Analyst
Location: Central London
Salary: Up to £25,000 per annum

CPS Group Ltd are working with an award winning cloud transformation, data analytics and managed services organisation who are looking for a 1st Line Service Desk Analyst to join the technical service desk. You will play a vital role within the Managed Service department by creating and maintaining long-term relationships with clients, maintaining a professional approach, along with being the main point of contact for all of clients.

Main Responsibilities:

Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business issues
Provide a single point of contact for end user support using all contact mediums
Prioritising and resolving tickets
Establish and maintain high levels of incident ownership through incident lifecycle to a satisfactory conclusion
Understand and operate the escalation procedure
To ensure that all Incidents/Requests are dealt with within contracted SLA timeframes
To ensure Backup checks are completed on a daily basis

Skills and experience required:

Win Server 2008, 2012, 2016
Active Directory administration
Office365 administration
Azure Active directory basic administration


Good knowledge of IT platforms and applications
Industry recognised qualification in relevant area
Networking (Switches, Routers, Comms, DSL)

For further information and to receive a full role profile, please send in an up to date copy of your CV (url removed) or call Aimee on (phone number removed) for more information.

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://(url removed)/company-policies

Salary Type: Annum

Salary: £20000 – £25000/annum

Permanent | Full Time


Category: IT

Rogerio da Silva

Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work. He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!

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