1st/2nd Line Support | Permanent | London

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Ref.: 208280496 | 2021-09-13 11:14:08

1st/2nd Line Support

Town: London | County: London | Country: United Kingdom

Description: 1st/2nd Line Support
Salary – £20,000 – £25,000
ACM Resourcing are currently working on an exciting opportunity to work for an MSP for a 1st/2nd Line IT Helpdesk Support Technician for our client based in London. A key understanding of MacOS and Windows in an IT helpdesk environment is essential.
Duties and responsibilities:
* Provide 1st/ 2nd Line support to the IT users and systems within the business
* Installation and configuring hardware and software
* Troubleshooting system and network problems, diagnosing and solving faults
* Assist in monitoring and maintaining network infrastructure
* Remote, telephone or face-to-face support
* Procedural documentation and maintenance of asset register
* Setting up new user accounts and profiles and dealing with password issues
* Working continuously on a task until completion (or referral to third parties), if appropriate)
* Prioritising and managing many open cases at one time
* Liaise with external software suppliers to resolve software and hardware issues
* Set up and support of smartphones
* Maintenance of telephone system
Skills and experience required:
* Mac OS X and iOS, operating systems in a business environment is essential
* Minimum of 1 years experience in an IT Helpdesk environment is essential
* Experience of Active Directory and Windows Server is
* Adopt a positive and enthusiastic approach
* Use empathy when dealing with employees on support issues
* Telephone, email and interpersonal skills
* Confident telephone manner
* Team player
* IT literate – Microsoft Word, Excel and PowerPoint
* Work to deadlines
* Prioritising
* Resilient
* Flexible
* Calm under pressure
* Strong attention to detail

Salary Type: Annum

Salary: £20000 – £25000/annum

Permanent | Full Time


Category: IT

Rogerio da Silva

Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work. He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!

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