1st / 2nd Line Support Engineer – Gloucestershire | Permanent | Cheltenham

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Ref.: 205602432 | 2021-08-17 08:29:27

1st / 2nd Line Support Engineer – Gloucestershire

Town: Cheltenham | County: Gloucestershire | Country: United Kingdom

Description: SDL Solutions Limited is currently recruiting for an 1st / 2nd Line Support Engineer to work in a permanent/full time position based in Gloucestershire.
The team is responsible for supporting and developing the companies systems. The systems used are Microsoft Windows Server 2008/2012 based with a mixture of Windows 10 workstations running Microsoft Office 2016..
The particular responsibilities for the role include:
• providing first and second line user support to staff via a helpdesk
• general day-to-day network maintenance
• undertaking project activities where required
• VOIP phone systems
• evaluating developments in desktop hardware and desktop imaging
• reviewing and implementing hot-fixes
• planning and implementing the roll out of new hardware and software
• supporting, implementing and maintaining information security procedures and activities in accordance with our information security policy
The ideal candidate will have strong and effective communication skills with a range of different people and experience. It is essential to have a clear grasp of current IT developments and their importance in a business environment as well as the ability to represent the firm to its clients, as some projects will be client facing.
Candidates should have previous experience within an IT background, ideally degree level education (or equivalent) and ideally MCSE or similar certification.
Buzzword: – IT Support, Helpdesk Support, 1st Line, 2nd Line, 3rd Line, Windows XP / 7 / 8, Windows Server, Exchange, Active Directory (AD), MCSA, MCSE, MCITP, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior
This opportunity is commutable from: – Gloucester, Leckampton, Shurdington, Cheltenham, Tewkesbury, Ledbury, Hereford, Bourton-the-Water, Dursley, Charlton Kings, Worcester, Stroud, Oxford, Cirencester, Witney, Evesham, Banbury, Ross-on-Wye
1st / 2nd Line Support Engineer – Gloucestershire

Salary Type: Annum

Salary: £25000 – £29000/annum £25,000 – c£29,000 + Bens

Permanent | Full Time

Benefits: £25,000 – c£29,000 + Bens

Category: IT

Rogerio da Silva

Rogerio da Silva is a Brazilian who lives in the UK for a little over two decades. He is the owner of a test consulting and outsources services for software development. He likes to blog, write and create content that teaches others how to live a better life. Rogerio has two princesses and one powerful wife that help him with his work. He loves reading biographies of successful authors and dream builders because they inspire him to keep creating!

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